FAQ

Frequently Asked Questions

How long does shipping take? We offer free shipping on all orders across Australia (no minimum purchase). Orders are typically processed within 1–3 business days (Monday–Friday, AWST). Once shipped, transit usually takes 4–9 business days, for a total delivery time of around 5–12 business days. Delivery times are estimates and may vary due to carrier delays or weather.

What is your returns policy? We have a 30-day return policy from the date you receive your order. Items must be unworn, unused, with original tags, and in the original packaging. To start a return, contact us at support@jovelle.store. If approved, we’ll provide a return shipping label and instructions. Items returned without prior approval will not be accepted. Sale items and gift cards are non-returnable.

Can I exchange an item? The quickest way to get a different size or style is to return the original item (following our returns process). Once the return is accepted and processed, you can place a new order for the item you prefer.

How do refunds work? Once we receive and inspect your returned item, we’ll notify you if the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, contact us at support@jovelle.store.

Can I cancel my order? If you need to cancel, please email us as soon as possible at support@jovelle.store. We’ll do our best to cancel it before it ships. Once an order has been processed or shipped, it will need to follow our standard returns process.